For Sidekicks
Tips for completing shifts, how payment works, and how to stay safe while working shifts through the platform.
75 articles
How much experience do I need to join Sidekicker?The qualifications, on the job experience and skills you will need to get started with Sidekicker.
Navigating the new Sidekicker app
Responsible Service of Alcohol (RSA)What is the required RSA for your state
How do I navigate my feed?Your Sidekicker feed explained
What is the difference between set-shifts, fixed-term jobs and opportunities?Information on the different shifts available on Sidekicker
Auto-hire shiftsSeen a job with a lightning bolt ⚡? Read this article to find out more about what it means!
What is an opportunity?What are opportunities on Sidekicker and how do I know if I've been selected for one?
How to see more jobsOptimise your feed by following these steps to view more shifts
What happens when I apply for work on Sidekicker?Information on applying for shifts, including how and when you will hear back, and how to withdraw an application before you are hired.
When will I find out if I've been hired for a shift?What happens and how long it can take once you have applied for a Sidekicker shift.
How can I improve my chances of being hired?How to stand out against other applicants on Sidekicker when applying for jobs
What happens after I am hired on a job?
How do I withdraw from a Sidekicker shift?Overview of the withdrawal process
Why was my shift cancelled?Information on why some shifts may not go ahead after you have been hired to work
When will I be paid for the work I complete?When to expect your pay and what to do if you don't get paid
How is my pay calculated? (NZ)Understanding how your pay is calculated, and how to read your payslips
How does KiwiSaver work? (NZ)Information on KiwiSaver for New Zealand Sidekicks, including what it is, how to update your contribution, and when will it be paid
What is Superannuation? (AU)Information on Superannuation for Australian Sidekicks, including what it is, how it works, when it is paid, and how to update your details
How do I get my Income Statement? (AU)Information for Sidekicks in Australia on how to retrieve your income statement/group certificate/payment summary for the financial year
What is the Victorian Sick Pay Guarantee? (AU)How to apply for paid sick and/or personal carer's leave under the Victorian Sick Pay Guarantee scheme
Crystal to KeyPay: What to expect from your new payslip
I'm having trouble logging inWhat to do if you cannot log in on the Sidekicker app
Why can't I see any jobs?The main reasons why you might not be able to see any available shifts on Sidekicker
Why can my friend see different jobs to me?Why you might see different jobs than another Sidekick, and how to access more work
Transitioning to the Sidekicker App for Job Applications & Timesheets
How do I change my location?How to update your location on Sidekicker if you have moved cities
How do I update my job preferences?How to edit your preferences so you can see and get notifications from shifts you're interested in
How do I update my Bank Details?What to do if you need to change the Bank Account you are paid into
How do I upload/update my profile picture?How to upload or update your profile picture on your Sidekicker profile
How do I manage my notifications?How to manage your email and push notifications received from Sidekicker
Can I cancel my Sidekicker account?How to cancel or delete your Sidekicker account
How do I add more roles to my Sidekicker account?
How do I upload a certificate to my profile?How to upload a certificate to your Sidekicker profile, or replace an expired or rejected certificate
What is the difference between optional, recommended, and required certificates?Information on why some certificates are required and others are optional
How to obtain and upload proof of your COVID-19 vaccination (NZ)
How to obtain and upload proof of your COVID-19 vaccination (AU)
How do I update my AIN/PCA certificates?Can't see shifts? 👀 There is a good chance one of your certificates has expired!
What certificates are required to work as a Driver?What is needed to access driver/driving shifts on Sidekicker
How do I complete a National Police Check? (AU)How to complete a National Police Check in Australia
How do I complete a Criminal Record Check? (NZ)How to complete a criminal record check in New Zealand
How do I verify my Driver's Licence in Australia?How to verify your drivers licence
WA Gov Hospitality and Tourism COVID-19 Hygiene CertificationHow to get an AHA Hospitality and Tourism COVID-19 Hygiene certificate for WA Hospitality and Tourism shifts.
How do I complete my Food Handler's Certificate?
How do I update my Aged Care Kitchen certificates?Can't see shifts? 👀 Keep all your certificates current to assure you are available for all the work on the Sidekicker platform.
Update on Flu (influenza) vaccination
Cancellation of Jobs & Compensation Policy (New Zealand)Our policy on cancellation of jobs and compensation for New Zealand Sidekicks
Domestic and Family Violence LeaveInformation around Domestic and Family Violence Leave and who is eligible.
Sidekicker PoliciesA list of policies for Sidekicks in Australia and New Zealand
Sidekicker's Reliability Policy
What are my responsibilities as a Sidekick?Information on Sidekicker policies, guidelines and expectations
How does Sidekicker's star rating system work?Information on Sidekicker's star rating system
Why did I receive poor feedback about a Sidekicker shift?Information on why you may have received poor feedback, a low star rating, or a performance infraction following a shift on Sidekicker
Can I work on a Student Visa? (AU)Australian student visa holder entitlements, and calculating your 40-hour limit per fortnight
What if a business contacts me outside of Sidekicker to offer me work?What to do if a business offers you work outside of the Sidekicker platform
Can I work on a Student Visa? (NZ)New Zealand student visa holder entitlements
Workplace Bullying Policy
Anti-Discrimination and Sexual Harassment Policy
Work Health, Safety & Wellbeing PolicyAn overview of Sidekicker's health & safety objectives, action plans and responsibilities.
Grievance Resolution PolicyHow to escalate a complaint, concern or problem, Sidekicker's processes for resolution, and action plans.
Drug and Alcohol PolicyAn overview of Sidekicker's drug & alcohol policies, your responsibilities, and how to access support.
What does Sidekicker expect from their Sidekicks?The Sidekicker Code of Conduct
Sidekick Casual Employment Agreement
Social Media Policy
Breaks between shifts
Sidekicker Performance Policy
Safe Driving PolicyThis policy is to create a culture of road safety awareness and to eliminate or minimise risks when a Sidekick is operating a vehicle.
How does the reliability score work?Understanding the purpose of Sidekicker's reliability score and how it works.