How does the reliability score work?

Understanding the purpose of Sidekicker's reliability score and how it works.

Updated over a week ago

What is a reliability score?

Your reliability score is a representation of how reliable you are at completing work on the Sidekicker platform, and is based on your most recent ten jobs. If you haven’t completed ten jobs it will be based on any you have completed.

As a new Sidekick, you will start with a 100% reliability score. Your score will be impacted by you doing one of the following:

  • Failing to attend a shift without prior notice (also known as a ‘no show’) will result in a significant deduction

  • Withdrawals from a shift less than 48 hours from the start time of a shift will result in a moderate deduction

  • Withdrawing from a shift more than 48 hours from the start time of a shift will result in a small deduction

Each deduction from your last ten jobs is totalled and then deducted from your score, which starts at 100.

Why is a reliability score important?

When you withdraw from a shift that you've already committed to working, it causes issues for our clients. We value our clients and every withdrawal impacts our ability to support them. Additionally, it means that other Sidekicks that applied to work the shift miss out.

Your score will allow clients to get an understanding of how reliable you’ve recently been, which may factor into their hiring decisions - clients need confidence that the work they need completed will be done. As clients look for reliable workers, a great score may also help you secure more opportunities, as you’ll get a reputation for performing consistently.

What is a good reliability score?

The majority of Sidekicks have a score of 90 or above. In a competitive workforce the best way to be most appealing to clients is to have 100% reliability. However, we acknowledge that sometimes life can get in the way and in those rare circumstances you may need to withdraw. If this happens it’s still possible to maintain a score above 90.

Please note that a pattern of being unreliable may result in a review of your account, in line with our Reliability Policy.

How can I improve my reliability score?

Minimizing the number of withdrawals you need to make is the best way to positively impact your score. You can achieve this by carefully considering each job before you apply for it. To help yourself do this, we’ve written a couple of questions you can ask yourself below:

  • If I am accepted for this job, will I be available at the stated date and time?

  • Do I understand the job’s requirements, and am I confident that I will be able to fulfill them?

  • If I am accepted for this job, are there any circumstances that may prevent me from completing it?

We acknowledge that sometimes, despite even the best planning, a withdrawal is necessary. If you find yourself in this position then please provide as much notice as possible.

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