If you’ve recently completed a shift but believe that you’ve either been:
Removed from the shift’s timesheet, or;
Not been paid for a portion of a shift that you’ve worked, or;
No timesheet has been set up for you
Please reach out to the support team via the blue chat bubble as soon as possible. We will then send you a short form to complete to ensure we have all the information to look into your timesheet for you.
What information do you need to provide?
In order for a dispute to be considered, it must be submitted within 3 weeks of the shift date. This allows a fortnight from the corresponding payslip being issued for you to identify and communicate an error. Any submissions outside of this timeframe will not be accepted.
In the form you may need to provide:
Your contact information
Shift details, including date, time, location and supervisor
Evidence that you worked the shift, for example, a photograph of a timesheet at the venue. If you do not have this evidence, we will still investigate thoroughly for you.
Please make sure you have included as much information as possible in the form before submitting it, or it may lead to a longer investigation time.
What happens after you submit a request?
Sidekicker will review submissions as they come in and reach out to clients to try and verify the details you’ve provided. We aim to update Sidekicks as soon as possible, but please note that it can take some time to align the details with our own records, and get an update from the client.