As a Sidekick, you are part of a community of professional, experienced and reliable individuals. Being part of this community means that you are held to high standards of service.
Sidekick performance is comprised of four elements:
Failure to follow these policies will result in disciplinary proceedings of your account, and may mean you are no longer be able to access shifts via the Sidekicker platform.
Reliability
At Sidekicker, your Reliability Score is measured by how frequently you withdraw or no show to shifts. Your score will take into account your most recent 15 shifts on the platform. Each time you withdraw or no show, your score will drop to reflect this.
When you withdraw from a shift that you've already committed to working, it causes issues for our clients, prevents other Sidekicks from being hired to the shift, and additionally may impact your ability to get hired by businesses. 😢
✅ Only apply for shifts you know can work!
🔔 If you can no longer work a shift you applied for, withdraw from the shift ASAP through the app at least 48h before the shift start time.
❌ Every withdrawal will deduct your reliability score. Withdrawing from too many shifts over a short period of time may lead to a warning and limited your visibility on certain shifts on the platform. Continuing to show unreliable behaviour may gradually lead to no visibility on any shifts.
❌❌ If you fail to show up to your shift without withdrawing from it with adequate notice, this will be considered a "no show". No show will result in a major withdrawal score deduction, and your account being put under review.
You can read more about our Reliability Policy here
Professionalism
As a Sidekick, you are part of a community of high quality workers that demonstrate professionalism in all they do. Sidekicker defines professionalism as:
1. Being punctual
2. Possessing the right skills for the job
3. Having a good attitude
4. Taking pride in your presentation
Sidekicker will occasionally receive feedback about a Sidekick's performance directly from a client or from a Sidekicker internal staff member. Feedback specifics are kept confidential between Sidekicker and the reporter, however we will take efforts to validate feedback before any disciplinary action is taken.
If negative feedback is received, a performance warning will be issued to the Sidekick. If the same negative feedback is consistently received despite warnings, you will lose access to your Sidekicker account.
Platform Compliance
The Sidekicker platform provides all job-related information such as contact details, job descriptions, job time/date and job locations. Any attempt to subvert the use of the Sidekicker platform or enter false information may result in disciplinary action and you may lose access to your Sidekicker account.
Actions that are considered 'subverting the platform' or 'false information' include:
Contacting a client outside of the Sidekicker platform to complete a shift
Accepting cash payment for Sidekicker shifts
Providing your contact details, such as your phone number, email, LinkedIn or other social media in your application or in the comments section of a job
Approaching a client via email, phone, social media or other methods after seeing a job advertised on Sidekicker
Propositioning a client to offer you further work outside of the Sidekicker platform while on a shift or before, during or after completing a shift
Negotiating the pay rate of a job with a client outside of the Sidekicker platform
Offering bribes or favours for future work, positive reviews, or other favourable outcomes
Any other actions which attempt to subvert the use of the Sidekicker platform as a method of applying, accepting, completing, & being paid for work completed.
Timesheet information
As an employee of Sidekicker, you are responsible for recording your actual hours worked. Timesheet entries must be truthful, accurate, and reflect the actual time spent on work tasks. This includes recording start and end times, break times, and any additional hours worked. Any attempt to falsify or misrepresent timesheet information will be considered a serious violation of company policy and could result in disciplinary action and your Sidekicker account could be deactivated. False timesheet information can include, but is not limited to:
Reporting hours that were not worked
Inflating the number of hours worked
Submitting timesheets for shifts not attended or completed
Visa Conditions
As an employee of Sidekicker, you are responsible for:
Not applying for or completing shifts that exceed your work restrictions
Notifying Sidekicker if your visa conditions change
If you exceed your work restrictions or supply Sidekicker with false information, this may result in disciplinary action and your Sidekicker account could be deactivated.
Other policies
Other policies that will need to be followed by Sidekicks at all time include: