If you have an active Sidekicker profile but suddenly can't see shifts when you log into your app, this is most likely because one (or more!) of your certificates have expired.

You can see all recommended or expired certificates on your Homepage to easily keep track of your certificates.

There may also be recommended, non-mandatory certificates which may increase the shifts you're seeing, or help getting hired, under 'Optional certificates' on your profile.
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All Sidekicks must complete an online Right to Work Check. To verify your right to work, you’ll need either your passport, citizenship certificate, or Australian visa.

If you're on a Bridging Visa, you'll need to verify your working rights every 3-months.

All Sidekicks must complete an online OH&S Questionnaire to make sure you are up-to-date with safe work practices. Once completed (and passed) during your onboarding, it will stay on your account as long as you are a Sidekick.

You will need to provide a current Nursing & Midwifery Board Registration (AHRPA) number, which our team will check against the online portal to assure you are still actively registered to AHPRA.

You can book your annual flu shot at most pharmacies in Australia (e.g. Terry White Chemmart, Chemist Warehouse, Priceline etc.).

Proof of your current flu shot may include either the signed paperwork from the pharmacist given to you at the time of your vaccination, or your immunisation history statement (see COVID-19 link above). Please submit proof of your flu vaccination by uploading it to your profile.

Aged Care facilities often require a current Employer Police Check. While you may already have a Police Check, if it's a 'Volunteer Check' or a check for a different industry, we cannot accept it for Aged Care Sidekicks.

If you don't have a Police Check:
Get one from National Crime Check (select 'Employment Check', cost $49). Sidekicker will receive your results directly within 1-2 business days and upload it to your profile for you.

If you have an existing Police Check:

We accept Police Checks from the last 3 years. Click here to login and view certificates, select 'National Police Check', and upload either the digital file or a photo/scan of your check results.

From May 2022, both the QLD and VIC Governments require aged care workers to have received the third dose of a COVID-19 vaccine.

Find out what constitutes acceptable proof of vaccination for COVID-19 here.

Please submit proof of your COVID-19 vaccine through your profile under 'COVID-19 full vaccination record & booster'.

Many aged care facilities require a current NDIS Worker Screening Check. Please read below to determine which certificates to upload depending on your current NDIS status.

1. NDIS Worker Screening Check Status = Clearance

If you have an NDIS Clearance (NDIS Yellow Card and/or Clearance number), please upload an image of your card or a copy of the email showing your Clearance number to the "NDIS Worker Screening Check-Clearance" certificate section.

2. NDIS Worker Screening Check Status = Pending / Application ID only

If you have applied for an NDIS Clearance and are awaiting a response, you can still gain access to more shifts on the Sidekicker platform by uploading your NDIS Application number. Please upload a copy of the email showing your Application ID to the "NDIS Worker Screening Check - Application" certificate section. Once your application has been approved, please follow the steps above to upload your Clearance.

3. Have not yet applied for an NDIS Worker Screening Check

You can apply for an NDIS Worker Screening Check by selecting the relevant state link on the NDIS website here.

Sidekicker are listed as an unregistered provider under the following details:

Employer Id: 4-ICBW12E
Employer name: sidekicker

Hand hygiene performed at critical points during patient contact is essential to prevent the onward spread of disease and to limit environmental contamination. It is recommended by the National Hand Hygiene Initiative (NHHI) that hand hygiene is refreshed annually. You can refresh your Hand Hygiene certificate online via the NHHI free portal here. Please complete the course relevant to your level of experience:

Once you have completed your course you will receive a certificate of completion from the NHHI. Please upload this PDF to your Sidekicker profile.