In order to gain access to the app, you must be an approved Sidekick. You will be notified of this once you have completed your interview and your profile has been successfully reviewed. To complete your profile and get approved, please log in on a web browser on a computer or smartphone. To enable your account for the Sidekicker app, you must complete the onboarding process:
Log in to your Sidekicker account on a desktop.
Complete your profile:
Navigate through the tabs in your account.
Ensure all sections are marked as complete (e.g., indicated by a blue tick or similar).
Submit your profile for approval:
Once all sections are complete, go to the final tab and submit your profile.
Wait for approval:
Your profile will be reviewed within a few hours. Once approved, you may need to complete any required assessments.
After passing the assessment, you will gain access to the app and can start working.
What do I do if I forgot my password?
Not a problem! You can reset your password via this link. Please ensure you enter the same email as is linked to your Sidekicker Account.
You’ll then receive an email to create your new password. Be sure to check your spam/junk folders too!
My account has been deactivated
Some accounts may be deactivated after prolonged periods of inactivity, while others may face deactivation due to reliability concerns as outlined in Sidekicker's Reliability Policy.
For accounts deactivated due to inactivity, our support team can help you reactivate your account. Simply contact us via the blue chat bubble and provide the email you signed up with. After confirming your details, you may need to update your information and certificates to ensure everything is up-to-date.
Reliability-based deactivations, however, are permanent decisions as part of Sidekicker's policy and cannot be reversed. For more details, review Sidekicker's Reliability Policy. Reactivating your account often requires contacting Sidekicker Support to provide details about the deactivation reason, submitting necessary documentation, and affirming your commitment to Sidekicker’s standards, if applicable.
I'm seeing another error message
If there is another type of message appearing when you try to log in, please send a screenshot of the message to our team via chat so we can take a look!
If you’ve attempted to reset your password but still cannot log in, the issue might require verification or account reactivation by the support team. Once resolved, ensure to update your profile and download the Sidekicker app for ongoing access. Additionally, if you are unable to access shifts, check your filters in the Sidekicker app. Click on 'Filters' and select 'Reset filters' to ensure no filters are blocking available shifts.