At Sidekicker, our top priority is building a community of reliable and accountable Sidekicks. Leveraging technology, we track and manage Sidekick reliability with visible ratings on profiles.
Visible Sidekick reliability ratings offer businesses complete transparency, empowering them to choose the best Sidekick for their job based on a clear reliability history
What happens when a Sidekick withdraws
Sidekicker has streamlined the withdrawal and replacement process for businesses.
When a Sidekick withdraws from the Sidekicker App, they are automatically removed from the shift, triggering an immediate shift re-opening to notify suitable and available Sidekicks. The shift poster will receive email notification when a replacement is hired.
If you prefer to choose the replacements, please contact our support team via the blue chat bubble to discuss alternate withdrawal options.
Withdrawal notifications
The job poster will always receive email notifications to keep on top of shift changes.
You can also opt-in for SMS withdrawal notifications to receive instant mobile alerts of withdrawals from the requests you have posted. You may choose the SMS notification to go to yourself, or to the mobile number added to your request contact details. Make sure the mobile number on your profile and/or the request contact details is a valid mobile number in order to receive SMS notifications.
Enable SMS alerts on 'My account' notification settings, and remember to save changes on the bottom of the page.
Please note: Notification settings are user-specific, and you can only manage the notifications for the requests you have made onto the platform. If you can't see the SMS notification options, your withdrawals may be manually managed.
Cancelling a withdrawal replacement
There may be instances where you no longer need the withdrawn Sidekick to be replaced on your shift. In this case, you can easily cancel the Sidekick being replaced directly on the shift by clicking the 3 dots and selecting 'Cancel replacement'.
By confirming the cancellation, you're stopping Sidekicker from replacing the worker on your shift, and changing the number of Sidekicks required on your shift. If you've only had one Sidekick hired to your shift, who has now withdrawn, cancelling the Sidekick replacement will cancel the whole shift on the platform.
What if Sidekick did not turn up
If you need urgent replacement for the no-show, contact our support team at 1800 882 694 (AU) or 0800 004 013 (NZ). If no replacement is needed, solely mark the Sidekick as 'Didn’t work this request' when approving their timesheet to report a no-show
Still have questions?
Reach out via the blue chat bubble, we're always happy to help!