At Sidekicker, we pride ourselves for the quality and performance of our Sidekicks. To ensure the high standards are maintained, Sidekicker has strict expectations and internal policies about the behaviour of Sidekicks at shifts.
Sidekick Code of Conduct
Sidekicks are expected to conduct themselves in a respectful manner every time when dealing with host businesses, Sidekicks and Sidekicker Support staff.
If Sidekicker receives feedback related to a breach of the Sidekick Code of Conduct, such as unlawful behaviour, bullying, harassment, discrimination or intoxication, this will be investigated by Sidekicker and may lead to the deactivation of the Sidekick’s account.
Providing feedback and ratings
Sidekicker has a transparent rating and feedback system visible for the businesses on the platform. Upon completing a job, you are required to leave a star rating for the Sidekick, along with optional feedback on the Sidekick’s account which will be publicly viewable for other businesses.
Providing ratings and feedback from your experience is instrumental to maintaining a high-quality Marketplace. Leaving positive feedback helps businesses to recognise and hire the best Sidekicks, and leaving constructive/negative feedback will help Sidekicker to track Sidekick quality and performance.
When Sidekick receives negative feedback or a star rating below 4 stars, Sidekicker will take measures to review Sidekick's suitability for the job or investigate any branch to our code of conduct. Please note the individual ratings and feedback you leave are not displayed for the Sidekick themselves.
Report a quality issue
Report quality issues to Sidekicker by going to 'Talent Pools' on your left navigation bar, clicking the three dots for more options on an individual Sidekick, and selecting 'Report quality issue'.
How to prevent a Sidekick from seeing your requests
If there is a Sidekick in your workforce that you no longer can work with, you have the option to remove them by going to 'Talent pools', finding the right Sidekick, clicking the 3 dots for more options and selecting the most applicable option.
Prevent a Sidekick from seeing all future requests and opportunities
To prevent a Sidekick from seeing any future requests, select 'Remove due to performance issues' and choose any reason, or 'Remove due to circumstances' and choose the reason 'Visa restrictions'. You might choose this option due to:
Performance issues: Repeated lateness or not meeting expectations.
Behavioural concerns: Unprofessional workplace behaviour.
Visa restrictions: No longer eligible to work due to visa conditions.
Remove a Sidekick from your Talent Pool only
If you need to remove the Sidekick from your workforce now, but are still happy to work with them in the future, select 'Remove due to circumstances' and choose a reason 'No longer required', 'Resigned' or 'Other'. You might choose this option due to:
Change in staffing needs: Reduced demand or a finished busy period.
End of engagement: A project, event or temporary arrangement has finished.
Resignation: The Sidekick is no longer available to work with you.
Still have questions?
Reach out via the blue chat bubble, we're always happy to help!